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Service Standards

We aim to process completed applications (completed forms and all supporting proofs) within 10 working days, although during periods when we receive high numbers of applications this may not be possible. Once your application has been processed you will be advised by letter whether you qualify to join the register and your housing need band. If you need an appointment to discuss your housing options please telephone 01858 821019 and we will try to accommodate this during the next 7-14 days.

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